Return and Refunds

At Zestimcart, we want every customer to be completely satisfied with their purchase. If something isn’t right, we’re here to make the return and refund process simple and transparent.

Return Policy

We offer a 5-day return policy, which means you have 5 days from the date you receive your order to request a return.

To be eligible for a return:

• The item must be unused, unassembled, and in the same condition as when received.
• It must be returned in the original packaging, with all tags, manuals, and accessories included.
• A receipt or proof of purchase is required.

To initiate a return, please contact us at support@zestimcart.com.
If your return request is approved, we’ll provide detailed return instructions and the appropriate return address.
Please note that items sent back without prior authorization will not be accepted.

International Orders

For international shipments, import duties, taxes, and return shipping fees are the responsibility of the customer.
Zestimcart does not cover any international return costs.

Condition of Returned Items

All items must be returned in original, resalable condition.
Please ensure your package is securely packed to prevent damage in transit.
We recommend using a trackable and insured courier service, as Zestimcart is not responsible for any loss or damage during the return shipment.

For any queries, contact us at support@zestimcart.com.

Damages and Issues

Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect product, contact us immediately with photos and order details so we can resolve the issue promptly.

Non-Returnable Items

Certain products cannot be returned, including:

• Sale or clearance items
• Gift cards
• Custom or personalized products

Exchanges

To exchange a product, please follow the standard return process first. Once your return is approved, you can place a new order for the desired item.

Refunds

Once your returned item is received and inspected, we will notify you of the refund approval status.
If approved, the refund will be issued to your original payment method.

Refund Timeline:

• Refunds are typically processed within 5 to 7 business days after approval.
• Depending on your bank or credit card provider, it may take an additional 3 to 10 business days for the amount to reflect in your account.

Please note that these timeframes may vary depending on your financial institution or payment provider.

For all return and refund-related inquiries, please contact us at:
support@zestimcart.com